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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
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Fast shipping promise - Your order will be shipped within 1 business day from the moment we receive payment. All shipments within the US will contain tracking numbers. Our customers are often surprised by the timeliness in which they receive their package.
We ship to the following countries / regions:
- United States
- Canada
- Great Britain
- Western Europe
- Australia
Please see the shipping details for more information and precise shipping fees for your country.
International Buyers – Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding
Privacy & Security
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SilverLooks.com does not sell your information to anyone. Period.
- We request a certain amount of information from our clients in order to provide the online experience. Although we gather names, e-mail addresses, locations and other personal information , all information is kept confidential. Information is used for order processing, billing purposes, providing knowledge about our client base, managing our services and to assist us in making the online experience the best possible.
Information about who may login in from time to time is analyzed in order to allow us to monitor and maintain our network. We may, from time to time, examine a platform for statistical purposes, but we will not identify any individual in doing so.
We will not divulge private information to any unauthorized person. It is understood that information entered on our system(s) may be seen by a variety of people administering, participating in or monitoring any part of the chosen platform, within the reasonable guidelines set therein. Silverlooks.com will also comply with any legal request(s) made by any body so authorized for information, should proper documentation be provided to us. Returns & Replacements
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Your satisfaction is our #1 priority. If there is a problem with your order, please contact us!
If you would still like to make a return:
- We accept returns for up to 30 days from the order date, no questions asked.
- Contact us for an RMA number and return instructions prior to returning the item. Items without an RMA number may not be accepted for a return
- Once we receive the item(s), we will issue you a full refund. Items must be in the same condition as received along with any packaging, including the gift box, or we may be unable to issue a refund.
- Please note that refunds do not include shipping and handling costs.
Ordering
- Orders will be processed from 10am to 6pm EST.
Payment, Pricing & Promotions
- Your credit card will not be charged until your order has been reviewed for accuracy.
Viewing Orders
- You can view that status of your orders by navigating to "My Account -> My Orders".
Updating Account Information
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